If you are buying one or two packs, the fastest route is our official storefronts on Shopee, Lazada or TikTok Shop, where stock, pricing and delivery tracking are live. Message us here if you need something the listings do not answer — availability of a specific colour or pack size, whether a product suits a particular age, or how a clay behaves in a humid room. Include the product name and pack size and we can usually answer in one reply.
Tell us your school name, the year groups involved, approximate pupil numbers and roughly when you need delivery. That is enough for us to return a tailored quote with cost per pupil within one working day. If you need documentation for procurement — EN71 and CE test reports, declarations of conformity, safety data sheets — you can download all of it immediately from the teacher resource library without waiting for a reply. Full details on school bulk pricing.
Independent art shops, bookstores, toy retailers and education suppliers should use the stockist enquiry route, which asks for the trading details we need to open an account. We operate MAP-protected pricing and provide point-of-sale material and product training to stockists.
We reply to email and WhatsApp within one working day, Monday to Friday. Messages sent over a weekend or a public holiday are answered on the next working day. Enquiries around the January and mid-year term starts take longer than usual — if your order is time-critical for a term start, say so in the first message and we will prioritise it.
JM Brands Sdn Bhd is based in Shah Alam, Selangor, and holds stock locally rather than drop-shipping from Europe. That is why confirmed orders dispatch within one working day and reach most of Peninsular Malaysia inside two. We are the appointed exclusive Malaysian distributor for JOVI S.A. of Spain — more on that on the about page.
